NWG operates as Northumbrian Water and Essex and Suffolk Water, with some smaller commercial operations UK-wide.

We ensure our customers have a constant supply of clean, clear water that tastes good and we effectively remove and treat waste water to meet the needs of current and future generations.

We aim to deliver the best value for money and to be best prepared for the future.

Our 3,000 people share a vision to be the national leader in the provision of sustainable water and waste water services. Our five values, customer focused, results driven, creative, ethical and one team, have become well embedded and provide a framework for our actions and decisions, supported by a highly customer focused mind-set called ‘Our Way’.

We are transforming from an engineering to a customer oriented business. Affordability is a major consideration for our customers and regulator and we foster innovation to continuously improve.

The industry has five regulators and operates in five year cycles with business plans, performance and pricing regulated by Ofwat. April 2015 saw the start of the next cycle bringing significant performance challenges. In 2017 the market for all ‘non domestic’ customers opens to retail competition, bringing ‘once in a generation’ change and restructuring.

We’ve received many awards, all achieved through our teams of people, including North of England Excellence Leadership and Company of the Year, BITC Engagement and Wellbeing, BITC and Utility Week for our volunteering scheme, EEF (SE) People Management, RosPA Gold and Best Companies 1*.

Learn about our culture by visiting our website.