Miriam Fenelon

"These personality tests scare me a little at how accurate they are ! Being a good Communicator is essential for science communication and being a STEM ambassador as well as for my current role of Medical Information as its key for all three to be able to simplify complex information and understand how to tailor the information to different people and audiences. A large part of my job is managing different projects and teams so Co-ordinator skills are also needed a lot in my role in bringing different teams together on a project, explaining what's needed by when, finding solutions to any challenges and then working together to complete the project. The trainer personality type is also vital for my role as you need to be a good listener to understand exactly what someone is asking about, you need to be passionate about sharing medical knowledge and information and be creative in thinking of different ways to convey that information to people with differing backgrounds and understanding e.g. a consultant versus a patient. "

"Medical Information teams answer questions on Pfizer prescribed medicines from both Patients and Healthcare Professionals (HCPs). My role is Operations Lead for Europe and Canada so I am responsible for making sure everything operates correctly so that people are able to ask their questions and we can provide them with the answers they need. My team has to make sure that our phone systems, websites, chatbots and other digital channels are working correctly across Europe and Canada and that the platforms we use to save all the questions and responses are all functioning correctly. I love my job as we work on new technology and ideas on how we can enable people better access to our information. It involves a lot of problem solving, working with people from lots of different teams from around the globe and involves hearing directly from patients and HCPs and being able to help them with their question on the medicine or vaccine ."

"I loved Biology and Art at school and stayed on to complete my A' levels in Biology, Chemistry and Sociology. I wasn't sure what to do next but still enjoyed Biology so completed a Biology degree. However I was still unsure what to do as a job but had enjoyed my year in industry and my research module during my degree so applied to complete a PhD at Edinburgh University.During my PhD I worked as a Science Communicator at The Edinburgh Science Festival and for the Medical Research Council (MRC) who were funding my PhD. I also ran a few school sessions as a STEM ambassador for Edinburgh University. I absolutely loved these roles and this led me to switch from Research to Science Communication and I worked as the Education Officer at a new Science Centre in Dundee which was a lot of fun and a great introduction to Science Communication for both schools and the general public. I had the opportunity to move to Dubai and although I was unable to find work in science communication I was able to work as a Medical Receptionist for 2 years until I returned to the UK. A job at Pfizer in the Medical Information team came up and although I knew nothing about Medical Information beforehand it seemed to combine my life sciences background, science communication experience and receptionist work all in one role as Medical Information involves answering patient and healthcare professional’s questions on Pfizer medications. I have worked in Pfizer Medical information (MI) for 20 years in various roles including UK MI Customer Experience Specialist, EU MI Product Scientist and now in the EUCAN Operations team. "

"I have three children so life is quite busy trying to keep them alive and off their phones. However I do try to find time to play cricket for a local women's team and coach the junior cricket team and occasionally in between the rain showers, get to venture into the Lake District near to where I live for some paddle boarding and walks. "

"My typical day varies a lot dependent on what questions are coming in from patients and Healthcare Professional (HCP)s from across Europe and Canada. I no longer directly handle the questions but am responsible for the systems and channels that people use to submit their questions and can advise on some of the complex questions and processes. I normally go through emails and Teams messages first and prioritise any urgent issues or questions. I work with colleagues from across Europe and Canada and also collaborate with colleagues from across the globe from Australia to India to the US and back round to Europe again so there can be lots of meetings with colleagues from many countries and from multiple teams e.g. Medical, Commercial, R&D, Technology , Legal etc across the day. I also manage a small team responsible for a number of critical projects on new technology and channels so I can be jumping from meetings and project work on lots of different topics but if an urgent operations or system/channel issue arises this will need to be prioritised and all other projects and work will need to be handled on another day. Every day is a school day and no day is the same which I love. I also love working with people from across the globe, learning snippets of their languages and about their culture and day to day lives. I also get the opportunity for some travel with work which is also a great experience to see other countries and cultures. "

"A’levels- Biology, Chemistry, SociologyBSc (Hons) Biology with Year in IndustryPhD- Molecular and Reproductive Biology I then moved from Research into Science Communication which then led to working in my current field of Medical Information."