Jackie Butterfield

"I have to manage and ‘Coach’ team members, ‘Coordinate’ my activities and those of the team and I have to ‘Influence’ customers to buy products. So my personalities are accurate. "

"I am a Sales Manager for a foundry that produces large steel castings for a variety of industries. I handle enquiries from customers, work out their requirements and put together a price for them. I then produce a quotation document, send it to the customer and follow up to try and get them to buy the product. Once they place an order, I have to communicate with them regularly to give them updates on their order and let them know if there are any problems. I also have to deal with customer complaints if the product does not meet their requirements. The technical challenge of looking at a customer's enquiry and then interpreting what they need and how you would manufacture it is very rewarding and uses all my technical knowledge. "

"My Dad was a metallurgist too. I once appeared on TV with Richard Hammond as his technical expert explaining about stainless steels and what happens to them at very low temperatures. I got to spend the day with him playing with liquid nitrogen and breaking bits of metal, which was a lot of fun. "

"In my spare time, I enjoy reading, sewing and watching TV."

"There is no such thing as a typical day. I could be working on new quotations, following up on quotations, providing expediting reports on orders, dealing with complaints or travelling to see customers all over the world."

"Secondary education (GCSE/O-Levels) Post secondary education (College, A-levels, NVQ3 or equivalent) A Level Physics, Chemistry, Maths and Further Maths Undergraduate degree (BSc, BA, etc.) BEng (hons) Science & Engineering of Metals (First Class) Management, FMEA, 8D "