"I enjoy leading teams and helping people to achieve their full potential, which is how the Manager profile fits me. I am a thorough organiser and often have to win people over to my point of view, which makes me a good Influencer. I am also passionate about detail and about getting the small things right as well as the large things, making Quality Controller highly appropriate for me."

"I manage the incident and problem teams in my IT organisation. We are responsible for fixing things when they go wrong and then finding out why they went wrong and what we can do to make sure it doesn't happen again. I am passionate about both sides of my job and enjoy finding underlying causes and fixing them as well as the adrenalin rush when I am managing a high priority incident and everyone wants answers NOW!."

"I started off on an IT Service Desk answering the phones and helping people fix their IT issues. This gave me a good basic understanding of all IT infrastructure and applications and I was able to move into a more hands-on support role where I was building servers and installing networks. My next role enabled me to learn the IT project lifecycle and become involved in installing and configuring new software packages. I decided then that support was where my heart was and made the move back to incident and problem management."

"In my spare time I enjoy clay pigeon shooting and I am treasurer for my local club. I have also been club ladies champion 8 times in the last 10 years. "

"No two days are ever the same - sometimes I will be managing a high priority incident affecting a large number of people, and sometimes I will be in meetings all day managing my team or working with other IT teams to find the causes of previous incidents. I spend time creating reports each month and looking for ways that I can improve the incident and problem management processes. "

"3 A-levels - Maths, Physics, ChemistryPRINCE2 Foundation and PractitionerService Desk Institute - Service Desk ManagerITIL v3 FoundationITIL v3 Intermediates - Operational Support & Analysis, Continual Service Improvement, Service Operation, Service Design, Service Transition, Service Offerings & AgreementsITIL v3 Managing Across the Lifecycle - ITIL Expert"