"I do like a good puzzle and some faults and complaints are like that, so this uses my Explorer trait. I have to fact find and research. Then using my Communicator and Trainer traits, relay this to the customer and provide them with a solution."

"As an Executive complaints handler, I resolve technical faults and complaints relating to telephone and broadband services. This means liaising with internal and external groups to provide customers with working services. When I find a solution - it's like a happy ending. As I mentioned earlier, not all people are nice, so turning their experience around is a really rewarding feeling."

"I started at the bottom of the repair sector learning all about the network and how to fix simple faults for customers. Now I am able to work out and fix more difficult issues. I wanted to gain as much knowledge as possible and progress to a role where I can help make the customer’s experience better. My mum has inspired me - she studied Engineering and currently works for another team within TalkTalk."

"I enjoy cooking, travelling, yoga and crafts."

"Daily, I investigate complaints and causes for customer concern. I work out what the fault is and find solutions. I often work with other external groups as well as customers and have to keep everyone informed and up to date."

"Secondary education (GCSE/O-Levels)Post secondary education (College, A-levels, NVQ3 or equivalent)Vocational qualification (Diploma, Certificate, BTEC, NQV4 or equivalent)Undergraduate degree (BSc, BA, etc.) History of Art "