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Marion Clelland

Site Reliability Engineering Lead at IBM

STEM Ambassador Happy to be contacted by school Computing Role Model
You don't have to be the most technical person in the room to be a technical leader. Use the expertise of those around you to jointly create solutions. You may be able to visualise the bigger picture from the component parts provided by subject matter experts.
Marion is a...

Campaigner

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Communicator

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Developer

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About Marion...

Who am I?

"Developer fits because I am technical in the work I do. I like to innovate and come up with new ways to improve, which might be technology-based or a new process. I need to communicate these new ideas well, not only to my team, but the wider organisation. I have to influence a department of around 200 people. For this Communicator and Campaigner both fit. I'm a bit of a disruptor and enjoy challenging how things are, so I need to be good with words to explain what I am looking to do! People don't always get why I want to do things a different way. I need to understand their feelings and motivations so I can persuade them to change."

What do I do?

"As a Site Reliability Engineer (SRE) you keep the lights on for the service you are supporting. This means dealing with high pressure incidents but also coming up with creative, technological ways to not only prevent them happening again, but limit the human involvement required (humans make mistakes). I essentially want to create a programme to do myself out of a job so I can move on to more interesting challenges! As the SRE leader I am responsible for shaping the future engineering work we want to tackle. I love engaging with different people and constantly learning new things. Technology doesn't stand still and it's fascinating to be a part of that. You can hold very senior positions in SRE as well as moving to technical leadership for a product or set of products."

How did I get here?

"There is a large network of very strong female Engineers in IBM. They are all fantastic; I look up to so many of them. Now it is bizarre, but amazing, thinking other girls are looking up to me."

The life I live

"I have a daughter who keeps me busy! But for myself I love Body Pump classes, yoga at home and cooking up something delicious."

My typical day

"I don't want problems to occur every day but when they do I respond to and support my team through critical incidents, such as restoring service and ensuring our customers know we are working hard to fix the problem. Otherwise I'm coding or coming up with ideas for technical solutions and process improvements to enable us to deliver services to our customers faster and with less risk. I have to sell my ideas to senior leadership so I need to put myself in other peoples shoes to understand what the benefit to them would be, e.g. saving money or engineers having more time to do something even more important in the future."

My qualifications

"Secondary education (GCSE/O-Levels) 10 GSCEs A-C grade Post secondary education (College, A-levels, NVQ3 or equivalent) A Levels in English Literature (B), Art History (C), Art (B) and Information Technology (B) Undergraduate degree (BSc, BA, etc.) 1st Class (Hons) in Business Information Technology During my university degree I held a placement year with IBM. I reapplied for a graduate position at IBM but I was rejected after the interview stage. I left it six months and then applied back to IBM again having taken on board feedback from the initial rejection. I've now been at IBM for 14 years, progressed high through the career stages and won an IT industry award."